It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled, programme of work.
ITIL and ITSM consist of 10 best processes -- five for service support and five for service delivery. The combination of the Service Support and Service Delivery volumes are generally equivalent to the scope of the ISO/IEC 20000 standard (previously BS 15000). ITIL Methodology IT service continuity management (ITSCM) is to proactively assure IT services can be recovered and provisioned based upon the established business continuity management timeframes.
ITSCM has access to the capacity it needs to develop and test plans. A current, up to date Operational Documentation Library ("ODL") is required.
Gradual recovery - This option is often chosen by organizations that don't need to use the business processes supported by IT services for 72 hours or longer.
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