ITIL Framework

ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT). The processes and approaches incorporated within the guidelines suggest the development of a Continuous Service Improvement Programme (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled, programme of work. One of the primary benefits claimed by proponents of ITIL within the IT community is its provision of common vocabulary, consisting of a glossary of tightly defined and widely agreed terms.

The negative aspect is that many of the essential elements of PRINCE2 can be omitted sometimes resulting in a PINO project - Prince in Name Only. Project management is a complex discipline and it would be wrong to assume that blind application of PRINCE2 will result in a successful project. ITIL Framework This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities.

It lists the defined operational escalation procedures. Warm start - This is an option used by organizations that need to recover IT services and facilities within a 24- to 72-hour period.

Analogous to debates in software engineering between agile and prescriptive methods, there is debate between lightweight versus heavyweight approaches to IT service management.