ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. Configuration management, when used strictly for software development, is called Software Configuration Management (SCM).
Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. ICT Design and Planning drives both the Procurement of new ICT solutions through the production of Statements of Requirement ("SOR") and Invitations to Tender ("ITT") and is responsible for the initiation and management of ICT Programmes for strategic business change. ITIL Asset Management This guarantees that all software meets the demands of the business processes.
Availability management delivers risk reduction measures to maintain business as usual. A basic concept of the Security Management is the information security.
Part of ITIL is maintaining a CMDB (Configuration Management Database).
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