ITIL is an acronym for IT Infrastructure Library. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. ITIL is organized into a series of sets, which themselves are divided into two main areas: service support and service delivery.
IT Service Management helps to deliver quality IT Services by deploying the right IT infrastructure. By following this best practice, organizations can have a level of confidence in their recovery plans. ITIL Release Management The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL.
The CCTA IT Security and Privacy group provided the CCTA IT Security Library input to GITMM, but when CCTA was broken up the security service appropriated this work and suppressed it as part of their turf war over security responsibilities. The principal purpose of problem management is to find and resolve the root cause of a problem and prevention of incidents; the purpose of incident management is to return the service to normal level as soon as possible, with smallest possible business impact.
Once completed, the UCs should be listed in the configuration management database and linked to the recovery plan and the associated SLAs.
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