Although the ITIL covers a number of areas, its main focus is on IT Service Management. Although developed during the 1980s, ITIL was not widely adopted until the mid 1990s. There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature.
From the business continuity life cycle, one output is the recovery plan. A means for capturing and assessing project issues is suggested together with the way in which corrective action should be taken. ITIL V3 Overview This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case.
Service Desk: not only handles incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, Service Level Management, Configuration Management, Availability Management, Financial Management and IT Services Continuity Management. The "Service Management" section of ITIL version 2 was made up of eleven different disciplines, split into two sections, Service Support and Service Delivery.
Other examples are being unable to find facilities or resources, having someone unfamiliar with the business implement the process, not understanding ITSCM's role in disaster recovery, or thinking IT has already handled continuity planning.
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