While the Service Management sets (Service Support and Service Delivery) are by far the most widely used, circulated and understood of ITIL publications, ITIL provides a more comprehensive set of practices as a whole. The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000.
The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. From the business continuity life cycle, one output is the recovery plan. ITIL Project Manager Success will be determined by have effective recovery plans which recovery the critical IT services within the agreed to timeframe.
The latest version of ITIL emphasizes knowing how an organization will service a crisis. Safety is to be protected against risks.
Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.
No comments:
Post a Comment