Change And Configuration Management Cmdb Service ITIL

The IT Service Delivery group supports the planning and delivery of IT services and consists of Service Level, Availability, Capacity, IT Service Continuity and Financial Management processes. Although ITIL was originally created by the CCTA, a UK Government agency. it is now being adopted and used across the world as the defacto standard for best practice in the provision of IT Service. After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes.

The OGC doesn t claim that ITIL s best practices describe pure processes. Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan. Change And Configuration Management Cmdb Service ITIL The project should be formally de-commissioned (and resources freed up for allocation to other activities), follow on actions should be identified and the project itself be formally evaluated.

Tasks include handling incidents and requests, and providing an interface for other ITSM processes. Basically once you rate your critical applications, assuring the critical fabulous four are up first within the agreed upon timeframe.

Part of ITIL is maintaining a CMDB (Configuration Management Database).