ITIL IT Service Management

The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. To assist with the implementation of ITIL practices a further book was published providing guidance on implementation (mainly of Service Management): On July 20, 2006, the OGC signed a contract with the APM Group to be its commercial partner for ITIL accreditation from January 1, 2007.

PRINCE2 is derived from the earlier PRINCE technique, which was initially developed in 1989 by the Central Computer and Telecommunications Agency (CCTA) as a UK Government standard for information systems (IT) project management; however, it soon became regularly applied outside the purely IT environment. ITSCM should not work in isolation from an organization's business requirements, nor should it work in isolation from the other ITSM processes. ITIL IT Service Management The approach taken to ensure quality on the project is agreed together with the overall approach to controlling the project itself (project controls).

The ITIL Foundation Course is a particularly useful experience for ITIL professionals. It doesn't describe the complete range of processes needed to be world class.

The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management.