ITIL Change Management

The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. IT departments primarily have been self-contained entities that were focused strictly on running operating systems, mainframes, and min-computers, fixing desktop computers and maintaining other IT equipment, or developing in-house software. ITIL exponents, citing ITIL's stated intention to be non-prescriptive, are expecting that organizations will have to engage ITIL processes with their existing overall process model.

Ability of an IT component to perform at an agreed level at described conditions. Call Centre: main emphasis on professionally handling large call volumes of telephone-based transactions. ITIL Change Management Availability Management is the ability of an IT component to perform at an agreed level over a period of time.

The Helpdesk Institute (HDI) have produced a support centre focussed approach to Service Management loosely based on ITIL. The OGC also doesn t claim that ITIL is a framework, designed as one coherent model.

A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure.