ITIL Standard

After the initial publication, the number of books quickly grew within ITIL v1 to over 30 volumes. The IT Infrastructure Library originated as a collection of books each covering a specific practice within IT Service Management. The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments).

This guarantees that all software meets the demands of the business processes. This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case. ITIL Standard It is essential that organisations are consistent in ensuring that appropriate IT Service Continuity plans have been made to support the business and its continuity requirements.

An option is needed for critical services that cannot be down for any length of time. The plan defines the actions necessary to prevent, detect, and mitigate the effects of potential disasters.

BIA points out the critical business processes ad the potential damage which can result from a service disruption.