ITIL Certification

There is a lot of confusion about ITIL, stemming from all kinds of misunderstandings about its nature. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. Primarily as a support to other processes, both in Infrastructure Management and Service Management, Technical Support provides a number of specialist functions: Research and Evaluation, Market Intelligence (particularly for Design and Planning and Capacity Management), Proof of Concept and Pilot engineering, specialist technical expertise (particularly to Operations and Problem Management), creation of documentation (perhaps for the Operational Documentation Library or Known Error Database).

Once this work is done, the project board is asked to authorize the next stage, that of initiating the project. Developing procedures which detail exactly what each member of the disaster recovery (DR) team must do if the plan is invoked. ITIL Certification Identifying the interdependencies will bring to light other procedures which may need to be enacted in conjunction with the recovery plan.

Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se. An option is needed for critical services that cannot be down for any length of time.

In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems.