IT Service Management Plan

ITIL Security Management is based on the code of practice for information security management also known as ISO/IEC 17799. Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects. The ITIL Toolkit is a collection of resources brought together specifially to accompany ITIL.

PRINCE2 is a structured approach to project management. Invocation - Invocation details everyone who has the authority to invoke the recovery plan. IT Service Management Plan The focus of release management is the protection of the live environment and its services through the use of formal procedures and checks.

It will try to resolve it, if there is a direct solution or will create an incident. Incidents initiate a chain of processes: Incident Management, Problem Management, Change Management, Release Management and Configuration Management (see following sections for details).

Analogous to debates in software engineering between agile and prescriptive methods, there is debate between lightweight versus heavyweight approaches to IT service management.