ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. IT Service Management as a concept is related but not equivalent to ITIL which, in Version 2, contained a subsection specifically entitled IT Service Management (ITSM). The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).
The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. IT Service Management helps to deliver quality IT Services by deploying the right IT infrastructure. ITIL Best Practices The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL.
It is one of the most expensive options to implement. Local Service Desk: to meet local business needs - is practical only until multiple locations requiring support services are involved.
ITSM focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
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