ITIL certifications are managed by the ITIL Certification Management Board (ICMB) which is composed of the OGC, IT Service Management Forum (itSMF) International and two examinations institutes: EXIN (based in the Netherlands) and ISEB (based in the UK). An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. Although ITIL was originally defined in the UK, ITIL is becoming the defacto global standard for ITSM and has strong support in the US, Europe, Asia and Australia.
Reciprocal arrangement - This option involves forming an arrangement with another company that uses similar technology. A company and its main supplier might discuss an arrangement where they can share facilities in times of disaster. ITIL Management Briefing One popular method of resilience is redundancy.
Whenever possible, many companies use the service desk as the communication center in the invocation of the disaster recovery plan. Security refers to the confidentiality, integrity, and availability of that data.
The latest version of ITIL emphasizes knowing how an organization will service a crisis.
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