IT Service Management Toolkit

IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world.

The project should be formally de-commissioned (and resources freed up for allocation to other activities), follow on actions should be identified and the project itself be formally evaluated. PRINCE (PRojects IN Controlled Environments) was first developed by CCTA, now part of OGC, in 1989 as a UK Government standard for IT project management. IT Service Management Toolkit The process suggests how the format of plans can be agreed and ensures that plans are completed to such a format.

The concept of "Service" in an IT sense has a distinct operational connotation, but it would be incorrect then to assume that IT Service Management is only about IT operations. Primarily, the alternatives provide a focus on compliance and measurement and therefore are more aligned with corporate governance than with IT service management per se.

The quality of the library's volumes is seen to be uneven.