IT Service Management Training

The set of best practices, which were developed in the UK in the 1980s, have become the standard for IT service management globally, despite the fact that the framework represents a dramatic shift from traditional IT thinking. It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. ITIL is often considered alongside other best practice frameworks such as the Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), the Capability Maturity Model (CMM/CMMI), and is often linked with IT governance through Control Objectives for Information and related Technology (COBIT).

PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled. The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. IT Service Management Training The use of PRINCE2 has spread beyond the UK to more than 50 other countries.

There will always be problems and costs associated with implementing ITSCM. ITIL courses provide participants with details on IT Service Management and prepare students to take the exam Foundation Certificate in IT Service Management.

Operational management - As the ITSCM process needs to be maintained.