Why ITIL

The British Educational Communications and Technology Agency (BECTA) has developed the Framework for ICT Technical Support (FITS) and is based on ITIL, but it is slimmed down for UK primary and secondary schools (which often have very small IT departments). In December 2005, the OGC issued notice of an ITIL refresh, commonly known as ITIL v3, which became available in May 2007. The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors.

Once this work is done, the project board is asked to authorize the next stage, that of initiating the project. Capacity Management supports the optimum and cost effective provision of IT services by helping organizations match their IT resources to the business demands. Why ITIL Accreditation is governed by the passing of two exams - the Foundation and the Practitioner.

An effective ITSCM plan cannot be developed without taking into consideration the needs of the entire business. It doesn't describe the complete range of processes needed to be world class.

Additional examples of common costs are returning operational costs and the hardware needed to support the ITSCM process, and fees for the recovery facility.