ITIL Library

IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. The ITIL framework doesn't outline specific steps that businesses must follow, but it shares with IT professionals best practices that they can customize to their organizations.

The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. In the scenario where a disaster has occurred, not only is the patient registration application needed but additionally any supporting IT infrastructure and services such as active directory, networks, telecommunications, technical support, and the service desk. ITIL Library "ICT" is an acronym for "Information and Communication Technology".

There will always be problems and costs associated with implementing ITSCM. The Error Control Process is an iterative process to diagnose known errors until they are eliminated by the successful implementation of a change under the control of the Change Management process.

Many non-technology companies, such as those in the financial, retail, and travel industries, have significant information technology systems which are not exposed to customers.