Configuration Management ITIL

The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The fundamental purpose of Configuration Management is to establish and maintain the integrity and control of software and hardware products (e.g. servers, source code, patches, documents, CPU s etc) throughout a project s life cycle. The IT Infrastructure Library consists of a series of publications that describe a framework for delivering and managing IT services.

Planning To Implement Service Management is mainly focused on the Service Management processes, but also generically applicable to other ITIL disciplines. The enhanced Telecom Operations Map eTOM published by the TeleManagement Forum offers an alternative framework aimed at telecommunications service providers. Configuration Management ITIL Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress.

Basically once you rate your critical applications, assuring the critical fabulous four are up first within the agreed upon timeframe. It helps to have a pre-defined process in place to help the organization recover to normal operating procedures after a disaster.

ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.