ITSM Academy

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. ITIL Small-Scale Implementation provides an approach to the implementation of the ITIL framework for those with smaller IT units or departments.

Projects in Controlled Environments (PRINCE) is a project management methodology. In April 2001 the CCTA was merged into the Office of Government Commerce (OGC), an office of the UK Treasury. ITSM Academy The Controlling a Stage process dictates what should be done within a stage, Managing Stage Boundaries (SB) dictates what should be done towards the end of a stage.

There are a variety of frameworks and authors contributing to the overall ITSM discipline. COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.

It includes a checklist of key tasks.