Processus ITIL

The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs. ITIL v3, published in May 2007, comprises 5 key volumes. It includes the necessary combination of Business (and overall IS) strategy, with technical design and architecture.

Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown, but for which the impact is significant. The wider adoption and awareness has led to a number of standards, including ISO/IEC 20000 which is an international standard covering the IT Service Management elements of ITIL. Processus ITIL This process builds on the work of the Start Up (SU) activity and the project brief is augmented to form a Business Case.

There are two examination boards that oversee the ITSM professional certification. This use of the term "Service Management" is how many in the world interpret ITSM, but again, there are other frameworks, and conversely, the entire ITIL library might be seen as IT Service Management in a larger sense.

COBIT (or the lighter COBIT Quickstart) is comprehensive and widely embraced.