The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. An ITIL Toolkit usually includes materials which are intended to assist in both understanding and implementation, and are designed for both existing ITIL users and beginners. In order to make ITIL more accessible (and affordable) to those wishing to explore it, one of the aims of ITIL v2 was to consolidate the publications into logical 'sets' that grouped related process guidelines into the different aspects of IT management, applications and services.
The OGC doesn t claim that ITIL s best practices describe pure processes. PRINCE2 covers the management, control and organisation of a project. Foundations Of IT Service Management ITIL An Ishikawa diagram is typically the result of a brainstorming session in which members of a group offer ideas to improve a product.
The quality of the library's volumes is seen to be uneven. IT Service Management in the broader sense overlaps with the discipline of IT portfolio management, especially in the area of IT planning and financial control.
The main aims of Change Management are important to be aware of.
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