IT Service Management Conference

It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. IT Service Continuity Management helps to ensure the availability and rapid restoration of IT services in the event of a disaster. IT infrastructure changes can impact the manner in which business is conducted or the continuity of business operations.

There is always risk associated with any work and this must be analysed. Common costs associated with ITSCM are the expenses incurred from risk management and recovery arrangements. IT Service Management Conference ICT Operations Management provides the day-to-day technical supervision of the ICT infrastructure.

A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure. Part of ITIL is maintaining a CMDB (Configuration Management Database).

ITIL Service Delivery Processes include Service Level Management, Financial Management for IT Services, Availability Management, Capacity Management, IT Service Continuity Management, and Security Management.