ITIL User Groups

Since its inception, ITIL has become a world-wide de facto standard for best practices in IT service management. The goal of 'Problem Management' is to resolve the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors. Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard.

On the basis of close monitoring the project can be carried out in a controlled and organized way. IT Service Management provides a framework to manage IT processes in an efficient and effective manner. ITIL User Groups Release Management is used for platform-independent and automated distribution of software and hardware, including license controls across the entire IT infrastructure.

ITSM is related to the field of Management Information Systems (MIS) in scope. In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems.

The ITIL Foundation Course is a particularly useful experience for ITIL professionals.