ITIL Certified

The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). It includes many project management disciplines in common with PRINCE2, but has a broader focus to include the necessary integration of Release Management and both functional and non functional testing. In a recent survey, seventy-seven percent of survey respondents either agreed or strongly agreed that "ITIL does not have all the answers".

In the scenario where a disaster has occurred, not only is the patient registration application needed but additionally any supporting IT infrastructure and services such as active directory, networks, telecommunications, technical support, and the service desk. Bruton notes that the claim to non-prescriptiveness must be at best one of scale rather than absolute intention, for the very description of a certain set of processes is in itself a form of prescription. ITIL Certified Incident Control: life cycle management of all Service Requests

IT Service Management is often equated with the Information Technology Infrastructure Library, (ITIL), an official publication of the Office of Government Commerce in the United Kingdom. The Foundation Level provides introductory training.

The ITSC manager will ensure that the ITSCM process is implemented and maintained in accordance with the organization's requirements and business continuity management process.