Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard. The Infrastructure Management processes describe those processes within ITIL that directly relate to the ICT equipment and software that is involved in providing ICT services to customers. The ITIL recommendations were developed in the 1980s by the UK Government's CCTA in response to the growing dependence on IT and a recognition that without standard practices, government agencies and private sector contracts were independently creating their own IT management practices and duplicating effort within their Information and Communications Technology (ICT) projects resulting in common mistakes and increased costs.
Planning To Implement Service Management is mainly focused on the Service Management processes, but also generically applicable to other ITIL disciplines. The Service Desk function is known under various names. ITIL Free Online Courses Commonly the business continuity life cycle is as a foundation building block to help assure that the organization s IT service continuity management process is successful.
The process involves assessing the impact of change upon service quality and SLAs. Ensuring that the agreed IT services are delivered when and where they are supposed to be is of vital importance.
There is an international, chapter-based professional association, the IT Service Management Forum (ITSMF), which has a semi-official relationship with ITIL and the ITSM audit standard ISO/IEC 20000.
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