The ITIL discipline - Planning To Implement Service Management attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. An organization that has implemented ITIL guidance in ITSM may be able to achieve compliance with and seek certification under ISO/IEC 20000. In the early 1990s the UK set up a scheme where onsultants were hired, processes evaluated, and the result was the creation of the Information Technology Infrastructure Library (ITIL), which was later made available to the public.
It is possible to check whether an individual has passed the Foundation and Practitioner exams of PRINCE2. The various roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation. ITIL Certification Online PRINCE2 was released in 1996 as a generic project management method.
ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. To help maintain the process, a commitment to training, reviewing the process, and testing the process needs to occur.
The IT Service Capability Maturity Model uses the CMM maturity measurement model.
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